5
Under reference to paragraph 7 of the Minute of the meeting of this Committee dated 28 February 2019, a report by the Chief Officer informed the Committee of progress and exceptions reported to Clinical Governance Group (CGG) in September, October and November 2019.
During her introduction, the Chief Officer advised that the Clinical Risk Management Group met weekly to ensure that any potential issues are addressed as soon as possible.
The Chair was reassured by this however queried whether it would be possible to provide a flow chart to demonstrate how the Clinical Governance Group and the Clinical Risk Management Group relate to each other.
In response, Ms Harper, Lead Nurse (MIJB) agreed to provide this information to the Committee.
During discussion surrounding recording of complaints, concern was raised that the way in which the figures were displayed did not accurately reflect cases that had been passed to the Scottish Public Services Ombudsman (SPSO) and it was queried whether future reporting could clearly reflect which cases had been passed to the SPSO. It was further noted that the report only included NHS complaints with no mention of Council complaints and it was queried whether consideration could be given to reporting both together.
In response, the Chief Officer accepted the comments from the Committee and agreed to review the method by which complaints are recorded so that future reports include the number of complaints passed to the SPSO and joint reporting with the Council in terms of complaints.
During further discussion surrounding the 2 issues that had been escalated to the Clinical and Care Governance Committee in relation to Health and Social Care Standards Self Evaluation and the quality of nursing care in care homes it was queried whether an update could be provided in this regard.
In response, the Chief Officer advised that work is ongoing in conjunction
with the Care Inspectorate to ensure quality nursing care in care homes. It was
also noted that consideration had been given to Adult Support and Protection
concerns under close scrutiny in the ASP Committee and considered regularly at
the Public Protection Chief Officers Group.
The Chair noted the national meeting to discuss the national Health and Social Care Standards draft report on 4 December 2019 and asked that an update be provided to the Committee following this meeting.
In response, the Chief Officer advised that Ms L Tait, Professional Lead for Clinical Governance would attend this meeting and provide an update to the Committee.
Thereafter, the Committee agreed:
- to note the progress and exceptions highlighted in the report for the period September to November 2019;
- that the Chief Officer would review the method by which complaints are recorded so that future reports include the number of complaints passed to the SPSO and joint reporting with the Council in terms of complaints;
- to note the update provided in relation to the 2 issues that had been escalated to the Committee in relation to Health and Social Care Standards Self Evaluation and the quality of nursing care in care homes; and
- an update be provided to a future meeting of this Committee following the national meeting to discuss the national Health and Social Care Standards draft report.