5
Under reference to paragraph 7 of the Minute of the meeting dated 28 February 2019 a report by the Chief Officer informed the Committee of progress and exceptions in Quarter 1 (April to June 2019).
During lengthy discussion complaints came under scrutiny and it was stated that receipt of complaints was an issue as the same complaint could be received into more than one area. The different systems used in NHS and Moray Council do not help the situation but work is being undertaken to alleviate any issues.
Committee were of the opinion there had been a useful discussion on some of the finer points but felt a further report on the Clinical Care Group would provide assurance.
Thereafter the Committee agreed to:
- note the complaints and adverse events summary shown in appendix 1 of the report;
- note the update on Audit, Quality Assurance and Quality Improvement Activity in Health and Social Care Moray (HSCM) shown in appendix 2 of the report;
- note the exception reporting from HSCM Clinical Governance Group; and
- seek a further report on the Clinical Care Group.