4.
The Convener advised the Council that Items 4 and 5 on the agenda would be considered together.
During the discussion of the reports Council agreed to suspend Standing Order 75 in order to continue the meeting past 12.45pm.
The reports by the Interim Chief Officer Health and Social Care and the Chief Social Work Officer informed the Council of actions required as outcomes of parental complaints made to the Scottish Public Services Ombudsman (SPSO).
During consideration of the reports, Councillor Eagle, seconded by Councillor Brown moved to include 2 additional recommendations:
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that in recognising the highlighted weaknesses in the management and supervision demonstrated by these two reports a report is brought back to Moray Council on 21 January 2021 with and amended or separate action plan that addresses the issues and establishes performance indicators and targets; and |
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vi) |
that the Chief Executive given his responsibility for the Council's complaints processes reviews the matieral in both these reports; identifies any weaknesses and reports back to Council on 20 January 2021 with findings and an action plan that establishes performance indicators and targets around complaints handling moving forward. |
In response, the Chief Executive informed the Council that the Head of Governance, Strategy and Performance is currently undertaking a review of the Council's Corporate Complaints Process
The Head of Governance, Strategy and Performance further added that neither SPSO report criticised the Complaints Procedure currently in place, what had happened was that the process in place was not followed and this will be addressed through training as indicated in the action plan. As stated by the Chief Executive, the current process is under review and will be put before Council once the review is complete.
Following the information from the Chief Executive and the Head of Governance, Strategy and Performance, Councillor Brown, in agreement with Councillor Eagle amended the proposed fifth recommendation to read:
vi) |
that given the Chief Executive's responsibility for the council's complaints process, reviews the material in the 2 reports and ensures that any finding from them are embedded in the new complaints process. |
As there was no one otherwise minded the Council agreed:
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to note the contents of the reports; |
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to note the actions underway to address each of the elements; |
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that the final recommended revision of the transitions policy and of the continuing care policy are tabled at Education, Communities and Organisational Development Committee on 18 November 2020; |
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to note that improvements to Children's Social Work are being undertaken; |
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v) |
that in recognising the highlighted weaknesses in the management and supervision demonstrated by the two reports a report is brought back to Moray Council on 21 January 2021 with an amended or separate action plan that addresses the issues and establishes performance indicators and targets; and |
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vi) |
that given the Chief Executive's responsibility for the Council's complaints process, reviews the material in the 2 reports and ensures that any finding from them are embedded in the new complaints process. |